More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Online Time:

Live Chat: 12:00 – 21:00

Official incoming hotline: 06366370525

Other Locations:

European Economic Area, the UK or Switzerland

ZENITH BUSINESS CO., LIMITED

Unit 3, Lake Farm House Allington Lane,

Fair Oak, Eastleigh, Hampshire,

United Kingdom, SO50 7DD

Guangxing Hongmian Road,

Jinkeng Industrial Zone,

Nancun Town, Panyu District,

Building 2, No. 6, GuangZhou,

GuangDong 511400, CN

8-103, Phase 2 in Nanshan Xili Yungu,

Nanshan District, Shenzhen City,

Guangdong Province,

Guangdong Province 518000, CN

Company Address

ZOETOP Business Co., Limited

ROOM 19-112, 21/F, 14 TAIKOO WAN ROAD, TAIKOO SHING,

Hong Kong,

Hong Kong

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Complaints & Reviews — Shein Australia

10 Oct, 2020

Wrong size dress sent

Instead of an XS received an XL. Not able to contact Shein regarding this?? And no response back from Shein when this site has sent through my complaint. User’s recommendation: Shein customer service virtually no existant.

Footwear and Clothing

8 Oct, 2020

My order not arrive yet

I order online from shien and pay with after pay 4time payment. Is already 3payment around but my order still not arrive yet. Order 6 Sept is already 1 month now. I have been email shien tray contact customer service there is like no help or email me back just by Facebook last time about 2 weeks... Read more➤

Footwear and Clothing

21 Sep, 2020

Order not showing in my order history or orders panel but money taken

Good Afternoon, i placed an order and you have taken money from my account and i wrote down my order number which is gshm5000x000kk or the 5 may be an s and the reference next to money taken out of my account is 747********. when i log into my account my order is not showing why cant... Read more➤

Footwear and Clothing

18 Sep, 2020

Haven’t delivered

Im chasing my two deliveries. They said nobody was home thats not true. Theres no complaint line

Footwear and Clothing

4 Sep, 2020

Refund Query

Hi There! I am querying my refund total. It appears that my refund was short, just over $24.00. I took into account the return parcel deduction. The amount taken out of my account when I ordered these items was $217.74. After adding up the items I kept and deducting this amount from the total, it just doesnt... Read more➤

Footwear and Clothing

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