Fraud
There have been some problems with the goldfish in recent weeks. 1. "Unit charges". Nowhere was it said that now 0. 05Eur will be deducted from the account every day in case no tariff is connected. It would only be normal to be notified that such a fee is being introduced and should not be known when the money in the account has run out. 2. Use of data. This has been happening lately for several months for all of us in the family. Your phone never uses mobile data. Even Location is off. I called and asked why I was losing money from my account again. It turned out that they showed that mobile data was used very often, even at the time of the conversation. Business screenshot with where you can see the time of the call and the fact that mobile data is turned off. I took another screenshot on the phone with where the settings show how much data has been used, which of course was close to nothing and definitely not worth 2 dollars (500KB) which was missing at the beginning of the month. When I sent these pictures, I got the same answer as before. Make sure everything is off. The fact that evidence was sent that everything is excluded is not taken into account. Offered an alternative that they would lock mobile data for my number themselves, but for a fee. I have to pay them not to take money from me. It's not really the Italian mafia, but you can see that the people are trying and striving for it. 3. Following problem 2, I topped up the loan with the amount that was for the required tariff (which was already there for the first time, but due to my "use of mobile data" was no longer enough) the tariff was automatically connected as soon as the money was credited. I have not made a tariff request for more than a month and why should they send me text messages that other tariffs are available while I am cursed to live with the same tariff. In general, it is quite interesting to see new ways of taking money imperceptibly all the time. The fact that this is the last month of using goldfish is self-evident and I will try to talk to them again before I turn to consumer protection with problem 2. The only sad thing all my life has been this operetta alone for everyone in the family.
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