poor service
I have back pain from all Dormeo mattresses. But tell the will about customer service work. 4/28/2020 I call customer service every year to ask for help. My midwife lives in Russia. He ordered a vacuum cleaner from the TOP SHOP store, which he successfully delivered to him. The box found the instruction in English only. The midwife is already around 80, and it is quite difficult for her to study technical terms and books, even in a language that is not yet understood. He helped me help. Call 67 807 675 to ask for help. But I was rude, without any special comments or explanations. Said that the user manual must be in the national language. I agree.But then also distribute your product only in England or America. I work with a lot of customers and I want to hear a little bit of feedback from customer service. I found the user manual in foreign language on the Internet. And it only took me a few minutes. Why call? I would like to hear something from the series: "Unfortunately, we do not have a user guide in foreign language, but look on the Internet, on the website of our Mexicon college. They work much better for us. They are worried about customers' problems, so they are happy to help everyone. " Just because of laziness you lost 5 customers - my whole family.
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