I ordered five blinds with cloth tapes. I received four blinds with tapes which were cut wrong, my husband had to fix them, one blind without cloth tapes. They have poor customer service, I had to hold over 30 minutes to be told it was my fault. They ordered me a correct blind, however, I had to...
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THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH!!! My experience is similar to many of the other complaints. I first placed an order in early August 2010. A few days later received the email “You will be pleased to know your product is so popular…” and a delayed ship date of 8/16/10. Then after...
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I ordered verticals for my doorwall on December 17, 2009. They're website said they ship 3-5 business days after ordering. Numerous emails over the course of the next 3 weeks resulted in a ship date of January 11, 2010. I received the blinds this week, and just went to install them and they neglected to enclose any...
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Very poor service
I didn't receive the shipment from Germany for a long time, although tracking the shipment showed that three days after arriving in Australia, no one was with me yet. had not contacted. No one called me or warned me when the courier would arrive. On the fifth day, I received a letter that the courier had been, but had not met me at home. This cannot be the case, as you cannot enter your home without knowing the door code. This means that the courier had not even tried to get to the address. Upon receiving the letter, I called Itella to find out when I could receive the shipment. It's hard to call - I was on the phone line for 11 minutes in standby mode, "because all operators are busy". When I called, the unkind operator said that since it was Friday, I had to wait until Monday - and be home all day because she could not predict when the courier would arrive. Finally I decided to go to Melton after the shipment myself. So, plus 5 dollars for fuel. I do not support this company or this business and I recommend not using it. There are many MUCH better companies. Admittedly, the staff on site were kind and responsive.
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