More Contact Info

Toll-Free Number:

(800) 844-6591

Customer Service:

Securus Video ConnectSM Information

(877) 578-3658

Toll Free

(800) 524-5547

General Info:

(972) 734-1111

Other Info

+1 972 734 1111 +1 800 844 6591 +1 877-578-3658
4000 International Parkway
Carrollton , Texas
United States – 75007
Mon24h
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General CorrespondencePO Box 1109, Addison, TX 75001
Check PaymentsPO Box 650757, Dallas, TX 75265-0757 Show MoreShow Less

Company Address

Securus Technologies LLC

PO Box 1109

Dallas,

United States

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Complaints & Reviews — Securus Technologies

30 Aug, 2021

Constantly blocking my account

Had a direct bill account I used like prepaid. Added money before they could charge me. So my “bill” Should be zero. Anyways said I owed $23 I paid it to have my account unblocked. Next day my account is blocked again, now they claim I owe 105 from an old account I’ve never had and old... Read more➤

Telecommunications

15 Aug, 2021

Can’t add money to my account

When I request to add money to my account it says my payment was declined and my bank says it is in you end User’s recommendation: If i can get mine to work.

Telecommunications

14 Aug, 2021

Trouble with tablet

I cannot hear my son when he calls I also cant schedule a video visit. I also cant talk to anyone when I call customer service. User’s recommendation: Answer the phone.

Telecommunications

13 Aug, 2021

My account status says its blocked

When my boyfriend calls mi he said it’s blocked i did not block it so how can i fix this i didn’t block the jail so why can’t he get threw on my number

Telecommunications

13 Aug, 2021

Need to talk to a representative

Im trying to add money threw money gram an its not letting me give the Reference number to add money to the account I would like to talk to representative and its not letting me

Telecommunications