Complaints & Reviews — Savannah State University

Poor service

So far in 1a.com and ksenukai.com online stores, everything always went fast, without problems, but this time the story is different. 13.12.20 customer goods from the store ksenukai.com, 14.12.20. Order canceled. Order number: e00187506 call quite impossible, wait about an hour to connect with someone. When someone manages to make a call, it doesn't make much sense, emails are generally ignored. The order is divided into 3 deliveries. When you open the details, it appears that only one of the deliveries has been canceled. An initial caller to cancel other deliveries also said it was a system error and all deliveries have been canceled, although still (28.12.20) shows that only one has been canceled. When I called, he said that the money would be returned in the next few days, he says for two weeks, he seems surprised that the money has not returned to the account yet. It should be noted that, as usual, the money in the account for a few days was reserved, and transferred from the account was only several days after the order had already been canceled. Today I call again to ask where the promised money. He said he would find out the information and call back soon. So no one called back. Quite a terrible customer service, compared to what it used to be, it looks like you will have to worry about ptac, because in reality nothing has moved forward, just constantly something Promise and apologize for the inconvenience.