Fraud
I agree with the previous complainant that Optus employs people who do not care about their customers! I didn't think there would be so many complaints about Optus! My complaint to me is this: I am a long-term customer! It was an ultimatum to receive the new decoder from Optus, otherwise I will not see television from December 15. I did not want anything new, but I was forced to order the new decoder, because sometimes I want to see television in the future, especially because the holiday is approaching. I got the decoder through Omnivu.. Next question how to connect. I don't understand myself. As several of my acquaintances living in Melbourne came to Optus's employee and connected for free, I called Optus. The answer was shocking that this 3-minute job will cost 30 -euro! And if the master comes in his free time, then 50! euro! I was in shock,that regular customers (at least 20 years I am a customer) have to pay such a huge amount! In addition, it is imposed because I did not want to change anything myself, I was satisfied with the old decoder. If they were once asked to receive a new one, then they also had to connect the new one, it is their initiative! I was offered to help connect the decoder over the phone, but it's not serious. As I understand it, Optus does not care about customers at all. I will also look for another option from the new year and will give up the Optus service. However, honestly all this is not. Something bad is going on there…. I also want to address the taboo program.
Read more...
