I bought this phone for 6666 Egyptian pounds It comes with the largest phone battery in the world 7000 mah and the battery doesn’t last the day with me. Not to mention how badly the phone heats up and lags just while charging it or playing any video game. I went to ra’a a lot of times...
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The phone cost $1200. It had a protective case on and fell 6 inches against a thin piece of aluminum and the screen cracked. Samsung would not allow a broken screen trade-in, plus money, for a new phone. A new screen cost $350 plus $40 labor. A month later, the S21 Ultra stopped reading its SIM card....
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I have been a loyal customer to Samsung ever since my first phone and this has been the worst experience with support I have every received. To break down the incident this is what happened. -My phone restarts randomly still under warranty and purchased directly from samsung (several times a day) -I use Samsung resources to rectify...
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I have tried 4-6 times to have your so called “experts” help me get the TV and the sound system work in combination. It works for the day and than I turn on the System the next day and I have nothing that works. I have requested to have one of your “Samsung Care’s” mobile units come...
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Poor representation of Samsung by support staff. Support staff have poor communication skills. No follow-through on support or acknowledgement of customer’s concerns. No empathy or concern of any kind over poor treatment of customer needing support. Unacceptable delays in responding to queries. No response within promised time frame. No attempt to apologize for the above.
