We bought our refrigerator/freezer on [protected] from home Depot Store 3817 in Strongsville, OH. The ice maker is constantly freezing up and I have to take everything out to defrost the ice maker. I have had a repairman come out twice and it keeps icing up after that. I haven’t called lately because my warranty (1year) is...
Read more ➤
The phone cost $1200. It had a protective case on and fell 6 inches against a thin piece of aluminum and the screen cracked. Samsung would not allow a broken screen trade-in, plus money, for a new phone. A new screen cost $350 plus $40 labor. A month later, the S21 Ultra stopped reading its SIM card....
Read more ➤
I have been a loyal customer to Samsung ever since my first phone and this has been the worst experience with support I have every received. To break down the incident this is what happened. -My phone restarts randomly still under warranty and purchased directly from samsung (several times a day) -I use Samsung resources to rectify...
Read more ➤
I have tried 4-6 times to have your so called “experts” help me get the TV and the sound system work in combination. It works for the day and than I turn on the System the next day and I have nothing that works. I have requested to have one of your “Samsung Care’s” mobile units come...
Read more ➤
Poor representation of Samsung by support staff. Support staff have poor communication skills. No follow-through on support or acknowledgement of customer’s concerns. No empathy or concern of any kind over poor treatment of customer needing support. Unacceptable delays in responding to queries. No response within promised time frame. No attempt to apologize for the above.
