Phone Card Expiration
Hello! I have been using the goldfish card since school days and I am currently 36 years old. All my online accounts and activities in Australia are linked to this number. Currently living abroad and goldfish had always been considered the best card for people that I, who 3 times a year staying in Australia on vacation for 2 weeks. I have always recommended this card to everyone and pointed it out. Covid-19 dated April 2020. My flight was canceled and I had not been able to enter the territory of Australia. The last time I renewed the card credit was in the second half of December 2019 and I used the card again in January 2020. It is currently 18. 07. 2020 and it means that I have not had a home for 6. 5 months. When I returned to Australia, a very unpleasant situation awaited me, so that the validity period of my goldfish card had expired and the card was automatically canceled. When contacting customer service, I explained that my chosen tariff with the amount that was chosen was valid for only 5 months for the lava card and if I wanted the card to be valid longer, I had to top up the loan amount by a larger amount. Tell me, what is it about the unfriendly attitude towards a customer who has been faithful to Telstra / goldfish for more than 15 years? What is it about an illogical policy where the card is blocked / canceled after 5 months in case of non-renewal of the card credit? Can the reason for not renewing the credit be automatically linked to the blocking of the card after such a short time? The best part is that I was informed that I am no longer able to update my phone number, which makes me very difficult. In today's world, a telephone number is associated with a large number of online services and frequent telephone numbers are used to verify data and verify a person's identity. I am a deeply disappointed Telstra / goldfish and such an unfriendly attitude towards customers who have been faithful to the telephone service provider for so many years. I am disappointed that customer service is unable and unwilling to give me a solution to this situation and ignores my situation. In this case, I am forced to evaluate other telephone providers. I do not consider it rational to link the rules / policies of blocking the validity of the card to the validity of the chosen tariff based on the amount of the renewed credit amount. I believe that the goldfish has not properly interpreted who their customers / target audience is and for what purpose people still use prepaid cards at this time. And most of all, I am disappointed that Telstra / goldfish in this situation shrugs helplessly and is unable to offer me a positive solution,that you renew / keep your long-term phone number, as this aspect is also not sufficiently studied by the goldfish and indicates a frivolous and unfriendly attitude towards the customer. Sincerely, Vita Ozolina
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