I ordered a size 8 Petite and I received an 8. The lining inside was hanging below the dress by about 2 inches, so I had to do a quick “hem” so that it would not show. I can’t believe this dress made it to me in this condition, and the garment bag the dresses come in...
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No promise of delivery date, lost time
23. 10. 2020. , on Friday, the courier was unable to deliver the shipment because the sender had not provided a telephone number which prevented the courier from calling to find out the home door code. After calling the customer support number, the missing information was clarified and the delivery was marked on Monday, 26. 10. 2020. During the call, I was repeatedly asked if I would be home that day to receive the package. The content of the parcel was significant, several tens of dollars were paid for sending it. The whole day was subordinated so that it could be received. Monday, 26. 10. 2020. , calling customer support again at 11. 20, as seeing after tracking that the parcel was still in the terminal, doubts arose,that it will be delivered to me on Monday. Customer support replied that there were difficulties and the package was not put on the bus, so the delivery has been moved to the next day. As a result, time is wasted. If iExpress cared for customers, it would be possible to collect such "forgotten" parcels again during the day from the warehouse and to deliver them again, given that the fact of the forgotten parcel was established before noon. Or at least allow the customer to come to the warehouse and receive the package in person. Considering the many complaints about dpd, I got the impression that the Australian branch is really chaotic and unattractive to customers.
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