My brother requested the money from his annuity account. They told him they would send it the next day overnight mail and charge him $25. This was Mar. 16. Has not received check. Then they said it would take 7-10 days to process after they said they were overnighting it. That time passed, then they said they...
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The company after taking almost 6 weeks sent me the check. I was told it would take 10 days. Once the state insurance board started an investigation of my complaint they sent me the check along with lies as to why it took so long. User’s recommendation: Don’t do business with this company.
Had to contact the state attorney general and a civil attorney in order to get my investment back.
They cannot be trusted, none of the agents you work with are sincere, though they put on a sugary fake sympathy act. They make you duplicate your actions as far as obtaining records, and find a reason almost every week to delay your check. My injured sister set up direct deposit but the check hadnt shown on...
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Their billing process is so inaccurate and confusing that non of their AR analysts or customer service reps understand what to do. Details on a bill will amount to a specific dollar amount, but when you go to pay, you are forced to pay a different amount. Regularly receiving pay adjustments, which is fair, but when asking...
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