Checked in room Saturday about 3:30 room reeked of marijuana so bad my wife and I started getting a headache, went and checked out but I don’t know if he refunded my money or not, it’s Thursday and it hasn’t shown up yet
A bit disappointing…check in very slow…no one at desk waiting for a while. Hotel did not look busy…room ok…did not have coffee maker as promised In room…stayed one night…checkout 11 am. Written in book…and told verbally…10 45 am rude housekeeper knocking on My door…, I said almost done and quietly left and walked by her. Awful .,...
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We recently stayed at Red Roof Inn, Willis Texas. The room was ok, however; commode did not work properly. The breakfast was less than desirable. Most of all, the inn keeper did not honor the quoted price for the rooms that I reserved. I would like a refund on the room that I was overcharged for. I...
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There is a manager named Debbie Turner while I was staying there she notified me of late fees not being able to be waived so I said fine, and paid it with no complaints. Than my neighbor who I will leave anonymous for now notified me she didn’t have enough money and said the manager at the...
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I called the 800 number listed for Customer Relations [protected], was on ‘call back’ for some time. When I did receive the call back to let her know my problem, she said she was transferring me to Guest Relations, then hung up. I went to website and Guest Relations is listed as the number above. BAD SERVICE...
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Service
A small company came to eat, I was one of the first to order, I didn't receive an order in 40 minutes, I had to be reminded of myself at least 3 times. The staff doesn't know what they're bringing to the table, because when they asked, they answered - I don't know, the impression is simply devastating, thank you.
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