Contemptuous attitude towards Adelaide courier
First of all, to be fair, I would like to say that DHL Express Adelaide courier performs its work excellently and I have no complaints about the technical performance. But I have complaints about his attitude to be purely human and as a client. I have also been dealing with UPS, iExpress and Post Office couriers, which for some reason was not a problem. We had 2 phone calls with the courier. I will start with the first conversation, which was more or less normal, except that Raitis liked to consider me an illogical being. I will explain. During the conversation, he mentioned that he also lives in the same city as me. We found out that I could not receive the package that evening because I had to leave home, so I kindly offered to postpone the receipt of the package until Monday and askedwhere he will be at work on Monday (thinking so - will work within Emerald or somewhere outside - I can't know that!), and at that moment the courier in an irritated and contemptuous voice told me: "I once said that I also live [ in the city concerned! " Don't I remember that? Well, I'm not saying anything, that the person misunderstood my question, but I DON'T LIKE this unwarranted snort. But I didn't mind reprimanding, I was tolerant. I took a step towards the courier and talked that on Monday evening in Emerald he will hand me a package. I was about to call him on Monday, but he was the first to call me (a big plus for him, of course!) And asked where I was. I told you where I was and asked if he was in the center too,to be able to drive to me on the way and return the package (note - I still think about his convenience, asking if he is in the center and not to go far anywhere). The courier said that he was nearby, but so that I could even get a package 500 meters further when I came, apparently so that he would not have to turn to the side street where I was (it would not have been difficult for me to walk the piece, but at that moment I already felt a little too much for my reception and somehow too little for his reception) and I sighed in the handset that then I already HAVE to go somewhere that I can't stay put. And then the hysteria began! The courier started to accuse me of some kind of bad tone, of irritation and nothing else, and I have crossed some boundaries! Goodbye, what limit? You know i thinkhe just had to be quiet once and come to me, not to insult the handset, threatening to take my package back to Melbourne immediately. In short, went in too high a tone. After all - he is a courier and his job is to deliver shipments! Let's take into account that I am also constantly thinking about whether he will be on the road, will not be out of working hours, etc. (yes, I also asked in the first phone call if he wouldn't be in trouble for not having delivered the package to me that night, by the way... ). And then do I have to listen to some criticism? That was not the end of it - when the courier approached me, he had already managed to start complaining to his shift manager over the phone - well, of course, I have to justify myself. Of course, I can imagine how it was all set. And the courier, you know, couldn't calm down about whenwhen handed me a packet! By the way, he did not get out of the car, opened the passenger side window and arranged all the dealings with me in this way - he is sitting in the car, I am standing by the window. I do not think that this is also part of DHL's rules of procedure, which the courier tried to quote me diligently. For a moment I tried to explain to him how much he had acted, but then I realized that it was not worth it. I asked what he was called and said I would file a formal complaint about him with DHLam (and I did!). Yes, and when he announced which customers he wasn't going to take away with, I realized that the courier had just been very upset and nothing was ever right. A short-sighted attitude towards the client will not lead anywhere. If I had also been indifferent to his work and responsibilities, and had really said something abnormally offensive, I would still understand his frustration,but now? I will never use DHL again and I will not recommend it to my acquaintances either. In my complaint, I advised DHL to send a Adelaide courier to customer service courses and teach them to simply remain silent and not make unreasonable hysteria at certain times.
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