More Contact Info

Toll-Free Number:

(866) 549-3583

Customer Service:

(800) 777-4001

Headquarters:

(818) 224-7442

3043 Townsgate Rd, Suite 200 Westlake Village, CA

Investor Relations:

(818) 224-7028

Media Relations:

(805) 330-4899

My M.a.c Team:

(844) 917-3669

(Pacific Time Zone) Monday - Friday 7 a.m. - 5:30 p.m.

New Home Loans:

(888) 457-0047

Sales Center Hours:

(888) 870-6229

Monday - Friday 6 a.m. - 7 p.m. Saturday 6 a.m. - 5 p.m.

Sales Offices:

(702) 659-7520

10550 West Charleston Blvd Suite A Las Vegas, Nevada

(817) 494-0240

2201 W. Plano Parkway Suite 150 and 300 Plano, Texas

(626) 657-0800

251 South Lake Avenue Sixth Floor Pasadena, California

(916) 245-1515

3013 Douglas Blvd Suite 250 Roseville, California

(808) 441-4930

55 Merchant Street Suite 1430 Honolulu, Hawaii

(866) 545-9070

6101 Condor Drive Suite 200 Moorpark, California

(813) 498-0886

9009 Corporate Lake Dr. Suites 100 and 320 Tampa, FL

Other Info

Other Info (opening hours):

Monday – Friday 6 a.m. – 7 p.m.
Saturday 6 a.m. – 5 p.m.
Sunday 9 a.m. – 1 p.m..

Company Address

PennyMac Loan Services, LLC

3043 Townsgate Rd, Suite 200

Westlake Village,

United States

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Complaints & Reviews — Pennymac

4 May, 2021

Pennymac is a predatory LENDER that preys on veterans and there families please use another lender. Dealing with them is definitely the most unfair dishonest situation I have every encounter in my li

Pennymac makes mistakes and then charges me thousands and if u dont pay them immediately they hire attorneys and then try and take your home then the 3 thousand dollars turns into 9000 thousand and if 7 dont pay in 30 days they auction your home . It’s sad I wish someone would hold them accountable. But... Read more ➤

Loans

9 Apr, 2021

Improper impound account.

I called 3 time inquiring how many months of taxes and insurance were required to establish an impounded account. I was told they needed to do an escrow analysis. I asked why since I did not have an impounded account. I opened my April statement, and they established one and paid my taxes without my knowledge. I... Read more ➤

Loans

7 Apr, 2021

Resolved: The name of my insurance company.

Update by user Apr 07, 2021 Company fixed the issue and I have been provided with product replacement. Original review posted by user Apr 07, 2021 Yes The rep gave me names and numbers of persons who could help me. I have not contacted them yet but Im sure its ok,

Loans

3 Apr, 2021

Liars. Scammers. Adds hidden fees.

Pennymac offered a forbearance to us in 2020 when the world told us we are not allowed to work because were not essential. They said over a recorded line, the amount unpaid will get put at the end of the loan and our loan agreement will not change. Now fast forward to 2021, they are stating we... Read more ➤

Loans