Have been calling for over a week, have been placed in hold every single time I call with no response, holding time exceeding 60 minutes each time, worse service ever. User’s recommendation: Run while you can, they do not care about customer servive.
I am not able to connect via your website or app. I called to pay mortgage but want to charge extra to do so. I will not pay the extra because I cant pay online. User’s recommendation: Pay online or don’t pay.
WAIT WAIT WAIT WAIT and then WAIT WAIT WAIT! Please hurry up and stop costing me money on YOUR inability to get things done! This company is threatening to report a payment that they received a month ago to the credit reporting agency when they have yet to post it to my account! I simply wouldn’t recommend....
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My home loan was bought out by PennyMac from Bank of America and they are awful. Every time I turn around there is an estimated rise in payment. They told me I didnt make a payment in May, that it was late, which in fact I did, but they increased the pay by $47 dollars and didnt...
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I use Apple computers and both Safari and Firefox as my regular browsers. Unfortunately, using either browser, I’m unable to access my PennyMac account when I attempt to pay my monthly mortgage. This month I resorted to paying my mortgage via my telephone. I’d much rather use the internet. Is there a particular browser you recommend your...
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