I have a trip booked for Sept 2021, less than 60 days from now. I’m trying to reach them on the phone, was just on hold for 3 hours and they said I reached the maximum hold time and disconnected me! Last time I tried, about a month ago, they picked up after 3 hours on hold....
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Dear Friends at OAT, RE: Raghuvir Rai & Neelam Rai, customer # 207****, medical reason cancelled reservation # 378**** (1) I have received partial refund of $9,605.75 to my bank account on your files (2) I have not received refund for deposit paid thru my credit card in the amount of $700.00 and (3) I have not...
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They have not contacted me even though Insurance Company of their selection approved my claim User’s recommendation: Be careful protecting your money when reserving your trips with OAT. If you make your trip, it will be good. If you can’t go, you won’t see your money back even though you buy insurance thru OAT. They like to...
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I booked a trip to Italy which they cancelled. A refund was approved and promised. When I called to find out status I was told they are no longer issuing refunds and someone would be contacting me. I checked my account it shows trip cancelled and refund due but now shows a new departure date for next...
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Company gave refunds to people on their China trips due to Corona virus. However they canceled our trip to Turkey for the same reason and are refusing to refund our money. Conditions are the same…company canceled the trip! But NO refund for us. User’s recommendation: use another company!
