More Contact Info

Customer Service:

(973) 439-9035

Customer Service Number:

(973) 439-9000

Fax:

973-439-9024

Other Info

Other Info (opening hours):

M-F 9:00 AM to 5:00 PM Eastern Standard Time

Company Address

Ontel Products Corporation

21 Law Drive

Fairfield ,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ontel Products , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Ontel Products

2 Aug, 2021

Arctos Personal Space Cooler

I purchased 2 units of this cooler and one filter. Upon receipt, I set it up and presoaked the filter and added the water as instructed. I ran it for almost 30 mins and found that it is only blowing out moist air and the room does not get any cooler. It does not work as advertise... Read more➤

Online Shopping

29 Jul, 2021

Product not as advertised. Even put ice in unit and no cool air on the highest setting.

Hard to get a response from customer service and then when you do, put on hold forever to transfer you to another line where you hold again. User’s recommendation: Waste of money.

Online Shopping

28 Jul, 2021

The reason I contacted you guys was because Thane did not have a phone number and see if I could cancel the order.However they did email me and said I could cancel by refusing the order.

I could not get hold of anyone at Thane, the phone numbers that was on the email did not work. and at that time I wanted to cancel the order. However they did get hold of me by email and said I could cancel by refusing the order when it arrived. However so far it hasnt arrived... Read more➤

Online Shopping

26 Jul, 2021

The customer service number listed is a scam no one answers. So is the advertisement of the Air Pure chill.

Purchase an Air Pure Chill .advertise as a personal AC . Product way overpriced for being just a fan. When you tried to get the information of their return policy they transfer you to a line that no one answers. Very frustrating. User’s recommendation: Do not buy it.

Online Shopping

16 Jul, 2021

Product does not perform as described

I contacted Ontel about my return and they asked for my receipt and I have emailed it to them. No response yet. User’s recommendation: Do not waste your money on the Arctic Air Ultra. It doesn’t work well at all.

Online Shopping