I bought 2 items, both items did not fit. I returned the two items with a receipt. I told the cashier I used a visa $50 gc and cash. She said she would return the cash and the credit the $50 back to the visa card. I told the cashier I tossed the gc since there was...
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I placed an order on January 4 and it arrived January 8. I received the completely wrong order. Probably someone else’s clothes. I called customer service to explain the issue. They informed me that one of the items was now out of stock after I had already ordered it days ago. I then had to order a...
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On july 14, 2020, I sent items purchased online back via ups. I have a photo of the required return slip, the ups ground label and a screenshot of old navy receiving said return. The order number is tdn53y4. It seems that old navy is engaging in fraud and from reviews, perhaps on a scale appropriate for...
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I would tell everyone NOT to place an online order with old navy. I am a disabled vet on a fixed income. My husband hasn't worked in months thanks to Covid. My income is all we are living off of and we are supporting 9 children with it.. I only had enough money to get my kids...
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I was sent the wrong item, when I called customer service they had the nerve to reqire me to pay again for the item. Me pay for your mistake. Then I was told on my call that they would send overnight at no charge but it was not even mailed out until 7 days later…how is that...
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