Negligent, ignorant, unprofessional attitude
I got a sms about some "write-off of loans". I do not know, I call the bank to explain this term to me, but the bank employee will categorically refuse to do so at the beginning of the request for personal data and still some mystical information. employee categorically refused to listen to me, just spoke on his own.After she said, I realized that this employee in this matter is incompetent and simply can not explain this term to customers. " you should be more careful in choosing your employees, provide professional training for employees and pay more attention to employees' skills in working with clients.
Read more...
