More Contact Info

Toll-Free Number:

(800) 595-9138

Other Info

Other Info (opening hours):

Mon. – Fri.

9 AM – 9 PM (EST)

Sat. and Sun.

9 AM – 6 PM (EST)

Company Address

New Balance Athletics, Inc.

100 Guest St, Brighton Landing,

Brighton,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with New Balance , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — New Balance

26 May, 2021

Soles on 2-pair of 623’s separating!

Soles on 2-pair of 623’s separating! These were purchased at the same time and both started falling apart at the same time. User’s recommendation: Contact New Balance before buying and request a guarantee or at least a tube of “sole glue”!

Footwear and Clothing

22 May, 2021

I bought a pair of kids she less than 2 weeks ago and they are broke

They didn’t help me one bit I bought my son a pair of shoes and the shoe broke and no help from anyone User’s recommendation: Don’t get new balance.

Footwear and Clothing

28 Apr, 2021

Foot cramps and ankle pain.

I bought these because my old ones were worn out. I have been buying the same New Balance MW847L for 8 years, two or three pair a year. This latest version 4 (or 3 ) is causing terrible foot cramps at night and ankle and shin pain. I don’t know what they did to the foundation but... Read more ➤

Footwear and Clothing

15 Apr, 2021

The soles on my New Balance #811 are falling apart, first in small pieces and then in chunks! Help

The same thing has been happening to my 811 walking shoes. Since I have had to stay home during the Covid shut-down, I have been wearing this style shoe exclusively. I had a black pair, a beige pair and on both of them the soles started to disintegrate, with chunks of…

Footwear and Clothing

28 Mar, 2021

Sole coming unglued

I purchased my first pair of new balance a couple months ago. I work from home, so they shouldn’t have much wear and tear. but my sole is beginning to come off. I bought this brand because everyone told me that new balance is good for my feet and how comfortable they are. I was shocked that... Read more ➤

Footwear and Clothing