More Contact Info

Toll-Free Number:

(800) 519-8794

Customer Service:

(949) 420-0420

Beijing

+86 106 940 0723

Korea

+8 223 489 2390

Russia

+7 495 258 6830

Shanghai

+86 216 888 1761

+44 203 598 2020

Jobs/ Career:

(800) 519-8794 ext 166

To become an NSS Agent

Fax:

+1(949) 606-7067

Other Info

Other Info (opening hours):

Additional Fax Numbers:

New Jersey Training Academy: +1856-354-5099

Korea: +82-2-3489-2227

Shanghai: +86-21-6888-1760

Beijing: +86-10-6940-8246

Company Address

Navien, Inc.

20 Goodyear

Irvine,

United States

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Complaints & Reviews — Navien

14 Jul, 2021

Unit never has worked properly

Installed a 240A in new build. Have had nothing but issues. Error code E012 several times a week. Have done what is asked to try to get it to not shut off. Customer service/techs have not been helpful. Plumber wont call back (he has been out here multiple times to fix unit). Naviens advice pay a licensed... Read more ➤

Appliances and Electronics 1 Comment

14 Jul, 2021

Product Experience

Hot water heater cycling on and off during use, causing a fluctuation in temperature. Annoying and sometimes dangerous while showering. User’s recommendation: Make sure your installer is very familiar with these products.

Appliances and Electronics

13 Jul, 2021

Heater cycling on and off

this is a follow up from a previous complaint. Fairly satisfied with response to issue but unless their trouble shooting screener does not have common sense you could be in for some frustration. User’s recommendation: get an installer (plumber) who knows this product inside and out.

Appliances and Electronics

3 May, 2021

Trying to organize a Class Action against Navien for Consumer Abuse and Fraud

Navien is a dishonest and exploitative manufacturer that promises warranties that do not exist. Just search online and you will find how many customers are rejected the warranties based on mundane excuses and explanations which are not even proved by this scam…

Appliances and Electronics

29 Mar, 2021

Heater keeps cutting off

It took a whole week for the technician to fix mine heater back-and-forth on the phone for hours no hot water for my wife missed work three days came home early it was a disaster

Appliances and Electronics