Toll-Free Number:

(866) 820-8686

Customer Service:

Europe Area

+3 134 558 8655

Ontario, CA

+1 705 726 4278

Other Info

+1 866 820 8686
214 Bayview Drive
Barrie , Ontario
Canada – L4N1Y8
Wolf Steel USA
103 Miller Drive
Crittenden, Kentucky
United States, 41030 Show MoreShow Less

Company Address

24 Napoleon Road

Barrie,

Canada

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Complaints & Reviews — Napoleon Grills

9 Aug, 2021

Grill grates

I have tried several times for several hours to reach someone in your organization. I am sorry to say I have been UNSUCCESSFUL! I have filled this request for details several times. My warming shelf (grill type) inside the BBQ is pitted and rusted I would like new grates and While Im at I the burner part... Read more ➤

Airlines & Aviation

6 Aug, 2021

CASE # [protected]

We contacted customer service multiple times (phone and via email) Our barbecue has a cracked hood and as a result, collapsed while barbecuing. We called customer service and forwarded the pictures they requested. Limited information was shared with us regarding the part that would require replacing. Simply that it was an easy process. To say the least,... Read more ➤

Airlines & Aviation

31 Jul, 2021

Bad product and worse customer service

had my Napoleon gas grille for 30 days when 1 of the burners started on its own after being shut off and covered for 2 days I noticed that the igniters were clicking and didn’t stop until I disconnected the gas line. Lots of melted parts. I called the service number 3 days in a row with... Read more ➤

Airlines & Aviation

15 Jun, 2021

Moramel63@***.com

Mam /sir goodafternon Consern lng po Ako pwd ko pa po makuha in Tig cash in ko po na cash in ko po Sa unavailable ko po na gcash don ko po na cash in Ito po 0961545**** irerefund ko po Sana mam /sir nag update po kc ung gcash ko Ito na po ung Bago Kung... Read more ➤

Airlines & Aviation

27 May, 2021

To long holding/trrribel service

Poor service you do nothing keep your commitments re product and have the longest wait times of any company…been on hold forever

Airlines & Aviation

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