One of the worst customer services I've ever experienced!
I've only had a negative experience with tet in the last month, and it seems that customer welfare is not considered at all! Due to the relocation, I called the operator about faster and cheaper Internet. The operator has repeatedly confirmed that the new Internet will be available in the new place of residence. It was mentioned that the technology will change (which does not tell me anything), but it was said that the internet speed will be almost 10x lower, but the price will remain the same! I signed a contract with tet for a year and a few days before moving I called again to clarify the time of the master's arrival. In the same phone conversation, I finally realizedthat the speed will be 10x lower and if I want to terminate the contract I will have to pay a penalty! With my bitten teeth, I was ready to try whether it would be enough to work from home. I also asked for a day off at work, Due to moving and pulling the internet, because work all over the country is currently taking place from home due to the "virus". I called and clarified the time of the master's arrival on the day of moving. The operator offered me 3 times - in the morning, at noon, and in the afternoon (15:00 - 17:00), where the latter was most convenient for me. It should be noted that the operator also repeated these times 2x at my request. Today, April 29, I received a text message that the master will arrive tomorrow from 17: 00 - 20: 00. I called the customer service center again to find out what the case was and I did not come to any conclusion. The arrival of the master, without any reason and consultation with me, was postponed, where the master will arrive only at. 18:00, although this time is not suitable for me and I can't do anything there. I've been thinking so much about the company so far, but they don't seem to care about customers!
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