Unprofessional, unworthy attitude, defective product
I would like to share my shopping experience on the website “Membershop.org” and UAB Oceanijos wholesale ”attitude towards customers. In short: I ordered a watch from the manufacturer "andreas osten" on the website, receiving the product and opening the packaging to find that the watch has a broken part that allows to set the clock (crown), so the main basic function of the watch was not feasible. Photographs were taken within half an hour, and a few hours later the seller was informed in writing, expressing a wish to return the money spent or receive an equivalent product. A couple of days later, I was contacted by a customer support representative by phone, announcing that the watch needs to be examined / repaired, so I returned the product within five days of receipt. Naively hoping for a positive outcome and a humane attitude, I quietly waited for the legal 14 days, but when the answer did not follow, I repeatedly contacted the seller, whose answer was “hello! We have received information that an attempt has already been made to repair the watch. So we can't accept it and we'll send it back to you. Please specify the address ”to which I started calling the number indicated on the website. In short, to give a logical explanation of how, in their opinion, it is possible to break the watch and repair it in such a short period of time and why it would be necessary if the watch is not guaranteed by the employee, the request to send an expert report was rejected. a request for time to review the situation. Without providing any additional information, I received an e-mail within a few working days in which the membershop repeatedly requested my home address to which it was planned to return the defective watch. Realizing that things would not end as peacefully as I would like, I made a formal request for a refund, followed by a refusal and an overwhelming desire to know my address of residence. My claims and refusal to receive the product were ignored and within three days iExpress already reported the shipment from the membershop, of course I refused to accept it and I submitted an application to ptac who referred the case to ecc. The funniest started during the trial, as I received emails and calls about returning the product almost every week and attempts to convince me that returning the product was a necessity. The dispute, which began in November 2017, ended in April 2020, when ecc determined uab white wholesaler to pay the value of the goods. The money was returned without apology. It should be mentioned that this was not my only shopping experience on this site, I ordered very good quality boots in advance. Therefore, everything comes down to whether you are willing to take risks and at a time when the product does not have the expected quality, to waste your time and damage your nerves, because the merchant avoids liability with all his might. I will say for myself, and several people in my circle of acquaintances will not use this site in the future.
Read more...
