information, service
It so happened that I had to change the number plate of my car (someone removed the front car number) and I called to the Road Traffic Safety Directorate in Melbourne, by phone t-tel... "and got really accurate info. How can it happen that information can differ so drastically in one institution, or more precisely, the info phone is serviced by such incompetent specialists?! For example - inaccurate answers - if the car number is with the Oceanian flag, then it is possible to change only one license plate for 11 AUD, if the technical passport is in another person's name,then he must definitely be present, and so on. A year ago, I visited the same institution-NSW, even then, as this time, I was faced with extremely unkind treatment of customers - for example, at the cash desk, in the office on the second floor, initially "crawling", only then permission to answer. I apologize for this comparison, but this concept most accurately reflects the attitude of employees. The questions I asked were about the substance and directly related to the service I received, but the attitude is quite deplorable, although, in terms of info services, it is really accurate. Conclusion - The NSW has not been affected by the crisis, and there the service culture smells like "council. "
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