This complaint concerns our miles and more award tickets reservation UD9GLT (Olesen Niels and Maryam): 1. This booking was made and confirmed in May 2. On June 2, we received an email informing us that the return flight on July 26th was re-booked on a later flight leaving at 18:00 (LX4705) and if ok for us, we...
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The frequent flyer Miles and More programme is cheating and abusing their customers. I tried to book a flight with miles accumulated three weeks in advance, there were seats available (I checked in advance) but both the programme site and the customer service refused to book the flight telling me there are no seats available, thus forcing...
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I have a major concern about how our air-miles have been registered. Since we joined Miles and More from Privilege (Brussels Airlines) in Oct 2009 none of our trips have been credited to our accounts. The methods of reclaiming any “lost?” miles by post from Uganda is to say the least difficult. I would like to know...
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You can buy flight tickets and make use of bonus points via the Lufthansa Miles and More program BUT be careful! Just bought 3 flight tickets for my wife and two children for our summer holliday in Spain; decided to make use of points for my own ticket, which turned out to be bad business for us:...
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I was a loyal Lufthansa Miles & More customer for over five years and had accumulated close to 110, 000 miles through flights and credit card points. A few months ago, my wife, who has a totally separate account, tried selling her miles on Ebay as they were due to expire. She was unknowingly breaking the terms...
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Poor service
Often goods are cheaper than elsewhere, but god forbid there will be a warranty case. Service under each critique. Speaks kindly but does nothing. The product is in service for the second time and now for more than a month, when I wanted to find out the status, promises to call back but no message. Calling again promises to be within a week and so for the third week in a row. All in all, when handing over the service on Gertrudes Street, the reception is on Daugavgrivas Street, take this into account.
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