We asked Michael and Son to come out to look at an upstairs heat pump that wasn’t starting. Our request for service was responded to almost immediately, and the scheduler was pleasant and efficient. She told me up front about the $89 diagnostic fee, which I appreciated. The service technician, Eddie, came out the same day, within...
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Early May I made appointment for them to come out. They called and asked if I would allow their technicians to take care of other customers since I had issues with heat. We allowed. A few days later they can out and found the problem. I paid for the part and services on 9may. Part had to...
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We were told they would arrive between 8:30 and 12:00. No word. Hour later, no word. My husband texted them and they claimed they would be here soon. He told them the job would have to be done by 3:00 and no problem, no problem. They didn’t get here until 2:00 with no…
I was charged over $4000dollar to repair air condition . My air has never worked properly. Their had been 3 service calls after they claimed to have repaired it. I even payed $89 after paying $4000for them to come back I went to the office on South military highway…
April 10th charged $1563.00 for A/C filter and install. Michaels unable to provide service so cancelled order and requested refund. After many calls, customer service unable to help, no one in accounts will speak to us and no one in authority will speak to us. Probably spent about $20000.00 with these people since retiring to Norfolk ten...
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