1295 State Street, Springfield, Massachusetts, 01111
United States
Phone: (800) 272-2216

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Complaints & Reviews — MassMutual

I hope this is public because I am very upset at not receiving my retirement check on 1-1-21 as I have been receiving for 12 years. On time. Since Massmutual sold their retirement accounts I finally received my check by mail on 1-25-21. My bills were not paid in time…

Short wait to talk with a customer service rep. I am trying to locate Robert Sink (or Sinks). No number was listed. I just spoke with him 2-3 weeks ago. I assume he is still with Mass Mut. User’s recommendation: Wright down the name and number of all those you talk with.

my 88yr old mother has paid for long term care insurance for 27yrs now she needs daily care.Started a claim in april 3,2020 as of sept 22,2020 Massmutual still has not paid I have given them everything they ask for, Bad company User’s recommendation: do not buy long term insurance from Massmutual.

When they chose a portfolio for a company’s 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it’s to keep the fee’s down. I say… Read more➤

Closed my IRA on 10 Nov 2019. Took 40 days to receive my check. These people should get a job as greeters at Wal Mart-Fran Conner, her sidekick Brooke, and Michael Terry. All from Indianapolis. I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what… Read more➤

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension. Well now all *** will break loose! They cannot hold pensions hostage ! Did they get notified I was dead? No so they are required by law to send pension or see me in court

I recently attempted to roll over my 401K account from Mass Mutual to Vanguard. I was only 60% vested in the employer contribution portion of my 401K. Mass Mutual correctly withheld 40% of the employer contributions and they remained in my account. Mass Mutual then proceeded to take 40% of my 60% and called it a Forfeiture… Read more➤

MassMutual insisted an RMD had to be taken out of my Roth account prior to withdrawal. I told them it was exempt until owner dies & is inherited by my sons. They said it’s IRS rules and I was wrong. I even spoke to a supervisor and she agreed with her employee….

19 Apr, 2019

MassMutual Verify coverage

Calling for days no answer please advise year’s on this plan what has happened to your company you are really scaring me. Do we need to contact another agency PLEASE ADVISE I

After my ongoing horrendous experience with this company trying to withdraw my own funds, i see so many others have had very sinilar experiences. I can hardly beleive a company with such a poor reputation continues to stay in business. It seems a lot of their “customers” are from employer sponsored plans. I also got sadddled with… Read more➤

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