Do not buy from the store. There are plenty of other stores to buy from. I was on hold for literally two hours. They dont care. Even during these difficult times they had me on hold not to mention the quality of their products are horrible. Go direct to an actual company that makes and sells the...
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The worst experience and worst customer service ever! I still cannot believe what they have done! I paired for express shipping to receive my order fast as I was traveling overseas to attend a special occasion for my best friend and that was her present. They ruined the present and everything. They are just so careless. First...
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DI made 2 purchases. First was a mens bracelet which I paid extra to monogram, the monogram was a blurry bunch of scratches. Second time I ordered a monogrammed tray for jewelry, I figured how can that get screwed up. As soon as I ordered it I realized a old address was on the delivery address. I...
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My first ever order with Mark and Graham was a gift for my mom for Mother’s Day. She received the small pitcher on time, but the monogram was crooked. Mark and Graham is replacing the pitcher, but now it’s not set to arrive until August…for Mother’s Day! First product received was low quality. Back order on the...
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I ordered a hard, double-sided glasses case and I loved it – for a short time. The spring broke and now the side just hangs open. Called customer service to see if they took pride in their products and would issue an exchange or refund. First phone call – disconnected by the automated system. Second phone call...
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