More Contact Info

Customer Service:

Abu Dhabi Office

+9 712 642 1888

Al Ain Office

+9 713 711 8500

Al Ain Office

+9 713 764 0011

Dubai & Northern Emirates Office

+9 714 298 8880

Dubai and Northern Emirates Office

+9 714 298 8850

Saudi Arabia

+96 692 002 2330

Customer Service:

Abu Dhabi Office

+9 712 642 1888

Al Ain Office

+9 713 711 8500

Al Ain Office

+9 713 764 0011

Dubai & Northern Emirates Office

+9 714 298 8880

Dubai and Northern Emirates Office

+9 714 298 8850

Saudi Arabia

+96 692 002 2330

Headquarters:

+9 712 418 2000

+9 712 642 1716

Sales/ Reservations:

+9 731 755 8320

Bahrein

+9 652 205 2622

Kuwait

+9 682 203 4034

Oman

+9 744 019 1666

Qatar

+97 160 054 0048

Fax:

+971 2 6422166

Other Info

+973 17 553 555 (Bahrain) +965 23 910 111 (Kuwait) +965 24 759 333 (Kuwait) +968 22 034 000 (Oman) +974 40 421 111 (Qatar) +966 126 656 259 (Saudi Arabia) +966 389 475 75 (Saudi Arabia) +966 114 028 877 (Saudi Arabia) +971 37 118 500 (UAE) +971 42 988 850 (UAE) +971 26 421 888 (UAE) +971 24 182 000 (UAE) +91 484 272 7756 (India) +91 484 272 7757 (India) +60 326 160 000 (Malaysia) +62 21 2984 4000 (Indonesia)
Y-Tower Building, Al Nahyan Camp, P.O. Box 4048
Abu Dhabi
United Arab Emirates

Company Address

LuLu Group International

P.O. Box 4048

Abu Dhabi,

United Arab Emirates

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Complaints & Reviews — LuLu Hypermarket

1 Feb, 2021

Delayed delivery. Wrong item delivered. No support from customer care

I Was ordered one items on 22-01-21 through online. Delivered after 4 days but wrong item received. Mailed to customer care 5 times. Called to customer care 5 times for replace or refund. Only the replay is, relevant team will contact you soon. I don’t know that “soon” means “wait for long time” Today is 01-02-21. No... Read more➤

Department Stores

24 Jan, 2021

To be improved understanding between lulu staff for avoid the customer irritation

Date : 23.01.2021 Mobile No. [protected] Dear Team, Yesterday we went to Lulu for exchange the cloths, Customer care manager call the section manager explained him, we went along with him and select the items and the same shown the section manager, he said Ok pls proceed to bill counter, at the time of billing Mr. Hari... Read more➤

Department Stores

23 Jan, 2021

Additional bill has added

Sir, I paid my bill 1690 to Mahdi Esasm Al Bahrani through bill no 663770006043789420210122095823 and I noticed that 253 riyal bill has been added without any order or buying. [protected] Esawa Quicknet price 263 SR. kINDLY RETURNED MY MONEY WHEN I DIDNT BUY ANY THING. THANKS M. ASIM KAHN [protected]@gmail.com

Department Stores

29 Dec, 2020

Lulu at Al Wahda

We have been buying groceries and other items from Lulu for last 25 years and we are satisfied with products and fresh vegetables at Sawan Ajman Lulu but since we started buying from Al Wahda Lulu we have been experiencing spoiled or stale products from them. This is our second time we bought the drumstick leaves and... Read more➤

Department Stores

10 Dec, 2020

Delivery of the wrong tins of heinz beans

I emailed days ago about a delivery of 4 cans of Heinz Beanz that weren't the type I had ordered. My ticket number is 120636. The matter is still 'being looked into' since Sunday. This has now taken far too long. I want the matter resolved today please with a delivery of 4 cans of low sugar... Read more➤

Department Stores

Most Reviewed

26 Jun, 2021

"Not letting us know if someone is here unless they are right in front of the camera. Activity zones not working properly all of the sudden. Didn’t have this problem before."
Arlo