Employee Irresponsibility
2021. On January 15, I was sent a shipment, which was received in Melbourne on 20. 01. 2021. G.. 21. 01. 2021. G. At 10:44 I received a text message that on 21. 01. 2021. G. From From 8:00 to 18:00 I will receive a shipment to the specified address. I noticed in the message that the delivery address was incorrect (the sender and I had also provided the correct delivery address, iExpress staff made a mistake). I immediately called customer service and reported this error, to which the employee replied that he would contact the courier immediately and provide the correct address, and that I expect the courier to call me. However, no one delivered the shipment to me and the courier did not call! 22. 01. 2021. G. I called the customer service phone number again, there I was told that the package was returned because of an incorrect delivery address!? So, due to the irresponsibility and error of iExpress employees, I have to suffer losses and wait so long for the shipment! Waiting for comments from Dpd
Read more...
