Poor Service
9/21/2020. booking. com I book one night from 23-24. 09. 2020. Melbourne City Hostel Marijas Street 1, Center District, Melbourne, LV-1050, Australia. I received an electronic booking confirmation in my email. Reservation number 3485453328, PIN code 7055, reserved by Ieva Andersone (e-mail: [hide] @inbox.org) But at I did not find the hostel on arrival at 22. 00 at the specified address. By calling +61 25 464 728, I tried to find out where and how to get to the hostel. Naming my name, I received a reply that the reservation was canceled. When asked what to do, if there are any accommodation options, I received the answer NO. Call booking. Everything. 22. 20 on the street without accommodation, it is difficult to contact booking! By calling the hostel number +61 25464728 again. 22. 06; 22. 10; 22. 16 and 22. 20 no one answered. Today, finding the phone number 67031950 (Booking. com Australia at 15 Kalku Street in Canberra), I was not able to explain the situation, because I unfortunately do not speak English. I am very dissatisfied with the situation and the attitude towards the client! I would like an answer as well as my money. Attached is a payment order. Ieva Andersone
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