Terrible customer service for parents with children
04. 06. 2016 at 10:00 we arrived at the Melbourne 21st post office to order. We waited in line before we had 19 people. So that the child (3. 5 years old) was not sad and he could wait a while, I gave the phone to watch cartoons. The woman gave us her room before so we could get to the operator sooner. It was our turn, Lilita Solovyova took my document and brought the order and then, without any reason, that the raging dog started shouting at me in foreign language: "Is this your child? I say, 'Yes, why did you ask?' You will have to pay a penalty forthat your child is watching cartoons here and interferes with our work. We are materially responsible, we count the money and if we make a mistake it will be your fault. I couldn't understand what we were doing wrong, the child was sitting quietly and not disturbing anything. If it is not possible to get to the operator's parents with children sooner, what could be the claims? As a result, we are in a bad mood, the child cried without understanding why a stranger shouted at him?! Please pay attention to Lilita Solovjova's behavior and conversation style and punish her so that it was not stressful for customers to visit the post office in the future.
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