Poor service
I ordered engine oil for 110.shop car in the store - two kennels worth 74 dollars. Everything seems to be normal, the packet is not delayed, in a few days it is already in the Omniva Parcel and I receive a message. I will pick up and remove one can of oil wrapped in cling film from the parcel terminal. I'm dancing, watching sms, e-mail, I understand that instead of two cans, I have received one and then a bonus - a different one (according to the picture) I sent on their website. Being right there at the omniva call 110.shop to explain the situation. I get the answer: "omniva, both cans have been handed over, unfortunately exceeded the weight or size so each can will be placed in the omiviva separately. Tomorrow should be!" I was a little shocked to hear that what does not places for each other, let's not talk, that could also be placed in the large compartment. And what surprised me the most at that moment was that I didn't receive any text messages or emails about receiving the second can the next day in another locker, where I was still called. Okay, new day, new sms that a shipment has been received. I'm going after, yes, there's another jug. I take it out of the cupboard and great - the jug is pierced, damaged, wrapped in the same cling film as yesterday's first jug and one stands there. Cabinet with oil, jug at least 1.5l empty. I take a photo, send it to both omniva and 110.shop, omniva responds as follows: "Hello! We are very sorry that you had to face such an unpleasant situation. Please contact the sender. The sender must fill in an application for the quality of delivery, which we will consider. " 110.shop answers - "hello! About the design of the product. Currently we are waiting for information from the manager, but often the manufacturer changes the design and we do not have information about it, so the photo on the website has not been changed. For the spilled oil. We can offer you free shipping 1 liter of oil, if it covers the spilled amount. As soon as we receive a response on the conformity of the product, we will contact you. "The answer pleased me and agreed that I at least reimburse this 1 liter of oil, and with this e-mail they have stopped and has not responded for ten days.
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