Poor service
Hello, I would like to express my dissatisfaction with the work of DHL in Australia. On December 18, you received shipment no. 4525635822. I was informed in the contact center that due to the large amount of work, it was handed over to Exprespast for further delivery with the number ***. It took a whole day to hand over / take over the shipment. It was only on December 19 that it was received by a courier who did not deliver it during the day for unexplained reasons, even though he had even been given the customer's telephone number. On the third day, December 20, it has returned to their base, and no one is going to send it anywhere anymore. Who is responsible for this? The delivery deadline was December 18. Who bears the loss? DHL kindly wishes you a responsibility to the company, which has no liability and is not responsible for it! How is it possible that the parcel can be canceled from England to Australia in 3 days, but within Melbourne within three days it is not possible, and the customer must go to the Express Express warehouse himself?
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