Ive been waiting on a party to fix my couch since February.. I havent heard anything from anyone , Ive also reached out to this company several times with no recourse.. No one answered the phone, No one gives you any information I am so not happy not satisfied with the service
We bought a Jackson couch Jan 2 and it still has not arrived. 2/3 of my sectional are sitting in a warehouse waiting for the RAF chase to appear. Now we are being told maybe June or July when we originally were told Feb. this is absolutely ridiculous!! User’s recommendation: Find another manufacturer.
Original review updated by user Jun 10, 2021 I bought a sofa, loveseat and recliner in Illinois and then moved to Louisiana upon which my furniture broke. I have called numerous times and keep getting the run around. No one wants to honor my warranty or my extended warranty. I’ve only had my furniture for a Year....
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The customer service is not so good. I cant seem to get anyone to call me back about parts that Id like to order. Im not even getting an email from them either. User’s recommendation: I recommend this company’s furniture but the customer service is not great.
I paid for a catnapper sectional in November 2020. One piece is broken and Ive been waiting on a replacement and two storage consoles. Big Sandy in Charleston WV is where I made my purchase. Big Sandy is blaming catnapper for not getting the furniture to them. Ive tried to get a hold of catnapper just to...
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