Service, rules
Each employee seems like a nice person - politely, acting according to their own instructions, but putting together a picture sheds light on the lies and the cynicism of global brands against the interests of customers. I assume that the biggest role here is played by the greed of the owners: judging by lines 1a, all orders are accepted without assessing their capacity. As a result, hundreds of people are in ignorance for days, and for hours standing in traffic jams and queuing 1a in the office or already in other stores to save 1a boiled soap. How much for Christmas is left without gifts due to 1a - we can only guess. PR specialist though powerful for them - the website is presentable, the office also, in the waiting room along one wall a thousand 1a "friends" pictures - poor people :(- really they have nothing to make friends with at all?!? 15 Dec.I ordered 6 items online with the store employee choosing the ones that will be available the next day. I receive the invoice, prepare to pay it, call the store to ask to send a confirmation of payment and then find out that the next day delivery is possible only if I do not pay in cash. In addition, I have to confirm that I CHOOSE to pay in cash, because while I say "I will pay in cash if you need it" - the order will not be confirmed. Ok, ok - for your pleasure "I choose" clear..... later in the evening I receive another email - about the existence of goods they will report. I'm not worried about a gram - their employee has helped me to make an order from the available goods. Dec 16 in the evening I arrive 1a, I find parking, I stand in line for hours - there are only three of the 6 items. The others (after consultation with a colleague) were brought, but have not yet been entered into the system. I offer to wait - the girl kindly explains that maybe only late at night or in the morning - the guys in the warehouse do not go home until they bring in all the goods. 17 Dec I call the store during the day - 2 out of 3 are available, 3rd at the courier bus (again?!?) - being at any moment. Call. Not called.18. dec. everything is already burning for me, because 13:30 is the last moment when I can give a gift to my daughter, my mother is interested every day when I put on TV, and the third thing must also be given on the same day. The next day I leave Santa Ana. So in the morning I drive to the store, stand in line for almost 2 hours and find out that there are NO of the 3 items. The name of the manager who called yesterday should not be known. I have to be understanding - because 1a has a lot of work to do. Of course. Customers are just such idle people....I forward the delivery of the TV to the parent address - the delivery fee is taken at my own expense by 1a - Malachi.21. I already get a message in the countryside that I can go to the store. It 's good that everything is already overdue, because we can only guess how long it would take me to go to Seaview Street and how much (and in what atmosphere) I would have to spend there and the main thing - would the attacker not have lied:) 22. Dec late night mother takes TV.23. dec. the TV turns out to be working - it can't be turned on. (I think if couriers have been driving around Santa Ana and throwing a bus since Dec. 16) You can't exchange it yourself. According to Rule 1a, the mother (pensioner) has to disassemble, pack and return the TV to the store - as it does not weigh 10 kg. Only then 1a will order a confirmation from their service center that the TV cannot be turned on and then someday they will get it and then someday will be able to choose - a new TV or money back.It's Christmas time. The mother does not have 300 dollars and TV, the daughter and the colleague do not have gifts. I don't have to go to 1a - for now, but next year will start with the processing of orders collected in 1a. I see 1a advertisement on the Internet - the biggest, safest, customer is value, investment in service... :)
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