More Contact Info

Other Info

1877 955 1155 (Head Office)
+1 888 664 9376 (Real Estate Services) +1 800 434 1235 (Report A Power Outage) +1 877 447 4412 (Billing & Service Inquiries (Business) +1 416 345 6868 (Media Requests & Inquiries) +1 416 345 5000 (Head Office) +1 416 345 5866 (Regulatory Affairs)
483 Bay Street, South Tower, 8th Floor Reception
Toronto , Ontario
Canada – M5G2P5
Customer Service
P.O. Box 5700, Markham, Ontario L3R 1C8

Analysts & Institutional Investor Inquiries
483 Bay Street, FL7, Toronto, ON M5G 2P5, Canada

Local Distribution Companies (LDCs), Industrial/Large Customers and Generators
Attn: Dx Generation Connections Group, 185 Clegg Road, Markham, ON L6G 1B7

Hydro One Service Centers

London, ON727 Exeter Road, London, Ontario

Markham, ON185 Clegg Road, Markham, Ontario
Sudbury, ON500 Barry Downe Road, Sudbury, Ontario Show MoreShow Less

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Complaints & Reviews — Hydro One Networks

1 Jan, 2018

billing and smart meters unacceptable

Three years ago we had a smart meter forced upon us. That smart meter is not so smart it only works occasionally, about twice a year. When we phone (11 hours) so far, we get lame excuses as to why our pre authorized payments are not withdrawn. From I don't know, to because you live rural. We... Read more➤

Utility Services

1 Jan, 2018

High Billing

Reading many complaints of Hydro One's high billing issues. I too have usually paid approx. $300.00/mth for the past 10 years to this past spring through summer paying bills double that amount. We have never had that high of bills even throughout the winter months. When I called to complain after ensuring it was nothing in the... Read more➤

Utility Services

1 Jan, 2018

delivery charge to high

the hydro rates are way to high and the hydro delivery charges are 3 times the amount of electricity i use.

Utility Services

1 Jan, 2018

Outrageous Bills and Security Deposit

In August my husband and I were attending a funeral and went home after being at the wake to let our dogs out before we were going back to the hall. HydroOne shows up and says I have a few minutes to get to a phone and pay a 700.00bill from now and a 800.00 from 1997... Read more➤

Utility Services

1 Jan, 2018

Disconnected forced to go Bankrupt

I have lived the past 20 years with a husband who has bi-polar, and a severe anger problem. I have lived very afraid of most things when it comes to him. I have not paid my Hydro bill since I have been off on long-term disability for depression and Acute Stress/Anxiety Disorder. I have always been brought... Read more➤

Utility Services

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COMPUTER SHOP RD ELKETRONIKAS NODALA seller knowing it KOPARDOD and sellers they change every 2MENESIEM AND SELECTION happens all the time SALARY ARI Nemak full, BUT wiped loss.