Horrible experience at this location. Sandy and John did not help at all. I have an issue with a lawnmower less than 3 months old and still the issue is not rectified. I received a used one not in the box with gas already in the lawnmower !!! This is during the lockdown so it is not...
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My son Michael placed an order of Radley 13 inches lawnmower on line on July 6, 2021 (Order# [protected]) to be picked up at one of your store located at Argyle Street in Caledonia, Ontario. He received an email notification on Wednesday morning, we therefore went there to pick our order up on the same day. Upon...
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Purchased a weed eater trimmer from a Home Hardware store on Tuesday June 29, 2021. Spool lasted about 15 minutes before running out of line. Spent about three hours trying to find a replacement spool with line as I am 70 years old and don't want to spend my remaining years online or trying to wrap line...
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Home hardware is a block away from me in my town.. I am doing a lot of work on this new house I bought, so I am a very frequent customer.. Up until, just a few days ago, my plastic shield was considered a mask.. Now it isn’t, however, it is my right to shop, I don’t...
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I had placed two Home hardware orders via their website. They duplicated one item that was not charged for, so I brought it back. Now I realize they forgot an item in their warehouse for another order I had picked up and I have to go back yet again. Prior to this I was sold a gallon...
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Poor service, almost impossible to receive shipment
I'm confused about the delivery service you provide! When tracking a shipment that has not been received, several unsuccessful delivery attempts appear, but when the customer is at the delivery address, no one has given a message. When it is possible to call a customer service specialist, the customer's telephone number is re-registered. And the promised delivery the next day, but nothing happens - now another failed delivery attempt. Why then do I have to leave my no if no one even tries to call?! The shipment is paid for and it is only normal practice to warn the customer before delivery, otherwise it happens that while waiting for the shipment delivered by itella, the customer must completely paralyze his life and stand outside the door, because it is the courier's honor to call and warn about arrival. Why are other services doing this?
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