I purchased the Clifton and had wear marks in the heel padding after 2 weeks, I was told by other Hoka wearers that this is normal. After a month large chunks of foam were gone. I called customer service and was told to mail them back at my cost, even though I still had the receipt. Your...
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I will call back, you have withdrawn the money but no shoes, despite ordering with express. This is an illegal act.
I returned shoes for credit. I do not have the order #, but the charge is on my VISA card. I used your return label to return. The shoes were picked up by USPS at my front desk, but Hoka has no record of receiving them. I am out $169.60 and do not want to buy more...
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I purchased the Clifton 7 shoe. There is no room for the orthotics to fit comfortably. I contacted the customer service and theydonot return my calls. I emailed the ceo and nothing. This company does not support or care about their customers.buyer beware. User’s recommendation: Do not buy their shoes.
After chatting with an agent, I had to be issued a refund for my purchase. I did receive the refund and ordered another pair in a different style. I do wonder why I had to reach out to them instead of them notifying me that they had received my return.
