I gave the name and information regarding two people who are involved in fraud and illegal possible purchases of Vidanta weeks.I met with an employee and was told they would NOT DO ANYTHING regarding these people.But I should try to do something,in Mexico,when I do not read or speak Spanish.I am shocked that this company refuses to...
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Long queues
There are three customer service boxes in the Wollongong post office. In the middle of the day there are ~ 20 people standing in line (for some there is not enough space in the room and standing in the corridor). The cleaner performs her duties perfectly and starts cleaning each of the open customer service points - the service staff is waiting in the meantime (it was not too long). After a short time, two out of three employees leave the room. When they come back, one of them puts a note that only legal entities will serve (there was none in the room). I stood in line for 35 minutes before I had about 10 people left in line. Is this normal? How does Australian pasts deal with strategic planning in customer service issues? Maybe it is necessary to replace staff with newer employees and thus increase productivity? 35 minutes is enough to partially spoil the mood of the day.
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