Customer Misleading Service
I want to share negative experiences and encourage others to follow very carefully and see where exactly they are possible. " Pulse 5 "records its clients for a visit or examination, i. e. I. that when you sign up for an examination at a polyclinic, you are "suddenly" not registered in the "Premium" department, which operates under the "pulse 5" flag. So - a month ago to sign up for an echo examination due to a serious health problem. Knowing that the pulse premium department also operates under the auspices of "pulse 5", it was important for me to get to the examination at the polyclinic, as I have an insurance policy from an insurance company, which is a contract organization of vca "pulse 5" polyclinic. On the other hand, the "pulse premium" department (which is supposed to be the same "pulse 5", but at the same time another office) provides its services only for money. To be fair, it is then possible to try to recover something, at least in part, from the insurers, but this already depends on the insurance company's price list and insurance terms. In my case, the insurance company covers a very minimal part of the payment for the service, so I follow my records carefully, taking into accountthat, due to health problems, I have been under constant medical supervision for several years and my medical expenses reach large sums during the year (which I cover from my own pocket if it is not covered by the insurance company). So when I signed up for Echo, I paid close attention to the service provider, and it was the Vca "Pulse 5" polyclinic, not the Vca "Pulse Premium". Throughout the month, I regularly follow (in the electronic record system) my record to see if anything has changed and wait for my queue. It came as a big surprise to me when the day before the exam I was called from the premium department and asked if I would be on the exam. When I tried to explain to the caller that I had signed up for an outpatient examination, not a "premium" department, I was told it was not. No one cared that I had screenshots taken from the recording system. There was also a fantastic comment on this, that if I had signed up by 13:00, then it would be an outpatient examination, which would be covered by insurers (by the way, the fee is AU$ 60, -), but since I have an examination after 13:00, I will have to pay for it on the spot. I would like to add that at that time I no longer had a choice (although I called half of Melbourne and even managed to call Armidale and Ogri, as the results were urgently needed), because I was waiting for the next appointment with a cardiologist and waiting for the next appointment elsewhere due to my health. could not afford. In summary, it is very, very sad about such a medical institution's customer service policy, because I believe that the medical institution provides incorrect, misleading information to customers, as a result of which I feel cheated, and I also believe that this is the case. In the case of a person with a serious health problem (as in my case), regular visits to doctors, regular examinations and daily medication, the money is carefully planned, but all this reminds me of the situation that the big uncle came to minor and told - to return the money, otherwise you will be bad. And - the minor (i. e. , I), in order not to suffer my health, also returns. Sad..
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