When I called support I was hung up. They did not want to help me get a replacement part. I had to go to the store an but a new one. This was supposed to under a lifetime warranty. User’s recommendation: Don’t use.
Hi, I bought a Glacier bay hand help shower in April 20th 2020. It has already started to leak. The product code is 692569****746. Can I get a replacement piece?
The medicine cabinet shelf brackets are very flimsy and always fall off. When I opened my medicine cabinet the shelf fell down with everything on it, cracking my sink and the mirror on one of medicine cabinet doors. I asked them to send me replacement brackets and a new mirrored door and they said I have to...
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Hello– I purchased a Glacier Bay 24-3/8″ W x 25 1/4″ frameless surfance-mount in-view bathroom medicine cabinet on January 24, 2021. On Friday April 23, 2021, the entire cabinet fell off of the wall onto me and dumping all of the contents on the floor. The installation was not the cause of failure. The screws and fasteners...
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I contacted Glacier Bay about my lack of satisfaction with my product and the customer service representative working my case made sure to correct the problem. Within a few days I had the replacement part I needed at no cost. I appreciated the speed at which the issue was corrected. User’s recommendation: Don’t be afraid to call...
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