Poor service
Slow unnecessary pre-hospital item on the 2nd floor Recommendation # 1: If all necessary pre-operative examinations have been performed in the hospital, please prepare a portfolio with them instead of letting a seriously ill person run around the city looking for a place open that prints everything because you like papers instead of electronics. Please think about the patient, not yourself. Tip # 2: Remove the pre-station and put up a large colorful poster next to the locker room - "change into the ward's clothes and walk through the locker room at the nursing desk". Complaint about item 2nd floor: 1) I did not eat, did not drink, got up early, was worried, stood in the Queue registration at the inpatient hospital with thoughts about the immediate planned operation and the surgeon / anesthesiologist / nursing team, "waiting for me", but in front of the other Queue, where I was stuck for a long time. I realized that it was my turn in the long wait, because the person nodded at me and then at the chair at his table, just as I called the dog in the car. 2) read a series of documents that shocked me, because I had everything with me only due to a divine coincidence, the hospital had not said that I had to print and prepare for the operation. I asked about one document, which was followed by an aggressive attempt to give only what I understood and only then to start asking for what I do not understand. This slowed down the process a lot, because I was no longer allowed to give my folder, but I had to sort everything out and find one leaflet I was asking about, and take it out and give it to the folder. If it is a strange ineffective official policy of the hospital towards patients, rather than that person's arbitrariness, it should be printed and placed on the table, simply to avoid aggressive shouting. No one wants to be aggressively caught before a major operation. 3) followed by a long paperwork, I did not read everything, because the prepared operating room / surgeon / anesthesiologist / team of 3 nurses was waiting for me all this time. Unfortunately I have to say fortunately down the registration before that many did not work card limit, afraid to imagine if they were all here before me. The surgeon would really have to wait. 4) aggressively awarded something for one blank in the form of Lines, which once again no one had told me that I had to fill in myself. 5) When collecting belongings, keys, papers, and changing sweaters, I did not notice from the stress of pre-surgery that the mask was slightly slipped, which I always wore properly. The person in the item started shouting, splashing saliva on all sides, I didn't even understand what, because I wasn't looking in the mirror and I didn't know about the mask. In general, she put me in a dangerous situation, because with a negative covid screening I went to a serious operation with postoperative supervision in the hospital, but her 1x mask prevented only a minimal part of the spills, which could most likely contain the virus, knowing how many doctors and support staff are infected. A person who has no understanding of courtesy may not work in the service sector. Maybe put him in a clean room, but not where people come for heavy and risky surgeries, because the level of stress is already so high as to waste time on unprofessional behavior.
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