Poor service
LLC xMobile Australia charges me about 70 dollars for services I do not use. Just a month because I did not receive a written notice in time that I wanted to terminate the contract. I informed Pty. xMobile lv about my wish to terminate the agreement already in August 2020, when asked how this can be done, Pty. xMobile offers to read only Australian legislation for security. I do not believe that Pty. xMobile Australia cannot check the fact that the customer does not use their services, more precisely mega internet for 3 months 0 mb internet and 0 calls have been stable for 2 months. Below correspondence with Pty. xMobile Australia consultants may be useful for someone if you are in a similar situation and want to stop cooperating with this company; sent: wednesday, october 3, 2020 5:44 pm to: info xMobile lv hello! I am currently in France, the bee sim card shows me that it is out of service. I can't contact the bee operator, I 've paid the bill, can you tell me how I can terminate the contract with you, or is it possible to do so with an electronic signature? By rhinoceros, on wed, oct 3, 2020 at 5:57 pm info xMobile en wrote: hello, july! Thank you for your letter! Did you try to restart (turn off / on) the device and then manually select a foreign network in the phone settings? If this does not work, please send the customer number and customer password (you can see page 1 of the agreement or on the self-service website www. manabite.org). This information is required for secure remote customer identification so that we can verify the situation with your number. The number can be unlocked on application. Sign it with a secure electronic signature.
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