Free People



Free People

Average Rating:

2.91 / 125 votes / 8 reviews
5000 South Broad St.
Philadelphia
Pennsylvania
United States
Phone: 1 800 309 1500
Web: https://www.freepeople.com

Category: Clothing, Shoes and Acc

Links of Free People
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Complaints & Reviews — Free People

I sent my pckg as directed with packing slip and address label on 1/25/21. After NOT hearing from them I tracked it and noted it was received on 2/10/21. The online chat is useless and gives erroneous info, saying refund was issued on 1/28/21! Not possible. I called and talked to a real person who confirmed that… Read more➤

I ordered a pair of boots on Dec 10th from the free people online store, they never arrived and the USPS tracking stopped tracking the package on Jan 14th. I tried to send them multiple emails and chats too, their terrible customer service is always trying to make me lose time telling me they are late with… Read more➤

Free People
5 Jan, 2021

Free People duster

I ordered a very pricy velvet Duster. When arrived it was poorly packed. The person who packed it didn’t fold it, just rolled it like a ball. It came so wrinkled that seriously it didn’t look good after i left it hanging . My last two experiences with online Free people shopping has been awful . One… Read more➤

Order nr. FP03004050 returned to the UK office. According to the track and trace system it was delivered on Monday 15 June. I did not receive a confirmation of receipt or any message related to my refund. I have tried to receive an answer through the chat, no reply. There is no option to send an email…. Read more➤

Hello, I had the displeasure of working with Bendrianna who has no idea of anything she is doing there as a customer support representative! She was horrible, and when I asked to be transferred to a manager, she just put me on hold without transferring me. She gave me NO information as to why the package is… Read more➤

I would feel safer ordering on Facebook from an unknown Chinese retailer than ordering from Free People. Orders placed with next day shipping haven’t been received a month later and every customer service rep has a different story. All of them are contradictory and essentially lies. While I like the clothing, the customer service- particularly the shipping-… Read more➤

I ordered a dress on sale almost three months ago to be delivered to Sydney Australia. I have experienced too many extreme problems that should not happen with an established company like this. Firstly the shipping took twice as long as it said it would. I ordered a size small but the dress was practically falling off… Read more➤

Free People
1 Jan, 2018

Free People packaging of item

Order Number: F141528958 – Suede oversized Trucker Style Jacket M/L Free People – to Customer Care Dept Received today, on time – I like the jacket but I do not like the way it was packed, causing serious deep creases throughout the garment – with suede it is not easy to remove deep creases! As I do… Read more➤

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