Free People

Free People

Average Rating:

2.91 / 125 votes / 8 reviews
5000 South Broad St.
United States
Phone: 1 800 309 1500

Category: Clothing, Shoes and Acc

Links of Free People is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Free People, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Free People

I sent my pckg as directed with packing slip and address label on 1/25/21. After NOT hearing from them I tracked it and noted it was received on 2/10/21. The online chat is useless and gives erroneous info, saying refund was issued on 1/28/21! Not possible. I called and talked to a real person who confirmed that… Read more➤

I ordered a pair of boots on Dec 10th from the free people online store, they never arrived and the USPS tracking stopped tracking the package on Jan 14th. I tried to send them multiple emails and chats too, their terrible customer service is always trying to make me lose time telling me they are late with… Read more➤

Free People
5 Jan, 2021

Free People duster

I ordered a very pricy velvet Duster. When arrived it was poorly packed. The person who packed it didn’t fold it, just rolled it like a ball. It came so wrinkled that seriously it didn’t look good after i left it hanging . My last two experiences with online Free people shopping has been awful . One… Read more➤

Order nr. FP03004050 returned to the UK office. According to the track and trace system it was delivered on Monday 15 June. I did not receive a confirmation of receipt or any message related to my refund. I have tried to receive an answer through the chat, no reply. There is no option to send an email…. Read more➤

Hello, I had the displeasure of working with Bendrianna who has no idea of anything she is doing there as a customer support representative! She was horrible, and when I asked to be transferred to a manager, she just put me on hold without transferring me. She gave me NO information as to why the package is… Read more➤

I would feel safer ordering on Facebook from an unknown Chinese retailer than ordering from Free People. Orders placed with next day shipping haven’t been received a month later and every customer service rep has a different story. All of them are contradictory and essentially lies. While I like the clothing, the customer service- particularly the shipping-… Read more➤

I ordered a dress on sale almost three months ago to be delivered to Sydney Australia. I have experienced too many extreme problems that should not happen with an established company like this. Firstly the shipping took twice as long as it said it would. I ordered a size small but the dress was practically falling off… Read more➤

Free People
1 Jan, 2018

Free People packaging of item

Order Number: F141528958 – Suede oversized Trucker Style Jacket M/L Free People – to Customer Care Dept Received today, on time – I like the jacket but I do not like the way it was packed, causing serious deep creases throughout the garment – with suede it is not easy to remove deep creases! As I do… Read more➤

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