Complaints & Reviews — Firstline Security Inc.
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Due to the "stupidity" and ignorance of the employees, I have spent a lot of time and money
I am abnormally annoyed due to the incompetence of Telstra office staff. Practically, due to the "stupidity" and ignorance of Telstra employees, I have spent a lot of time and money. I applied for a Telstra test modem, which took me about a few minutes. The relevant period of time elapsed and I entered into an independent contract for 2 years. I used it for a while but due to poor signal quality and seris (at the time of the signal collapse I called the info service where my "kind" lady was outraged that I was calling in the middle of the night and that I didn't know foreign language in broken Australian explained that everything was fine and that it was probably my computer's fault) decided to terminate the contract. I was also willing to pay a contractual penalty of 80 Ls. When I was sitting in their customer service center, my lady explained to me that the modem must be returned. After explaining to me that this modem is located in Talsi, she added that I can safely do it in the Talsi branch because they already see the centralized system, etc. When I was already in the Talsi branch - it was explained to me that I have probably misunderstood something because with that modem it is so that it can be returned only where it was taken. Nothing to do - I went to Melbourne with the whole modem where I was shot because I didn't have a copy of my contract until. When I asked in indignation, is a passport just not enough!? Prekskam received a copy of my contract (they already have their own in the system) and told me that I needed it and everything. The next time the employee explained to me that probably the previous ones are confusing because I can keep the modem, but this time the contractual penalty was calculated for 210 AUD. During the month in which I had to go to the bank to pay the penalty, I received an invoice again - I came to the service center again and cursed why the connection is still active for me, which explained to me that I could not close the connection until I gave the modem. Shock simple. I come again with the whole modem and everything starts again from half to half foreign language to half english language, the employee calculates for me (according to a formula known only to me) a contractual penalty of 110 AUD. I'm already sitting and I thought I'd blow the ball. The lady still calls somewhere and then announces with a smiling face that I can still keep the modem and that the connection is closed. I paid 110 AUD at the bank and lived peacefully while - hops! The Telstra bill comes to me again by email. I was furious at the branch again and began to clear up. They inform me that in order to conclude a contract, I had to call a service from my connection number and tell them to close it. Note - in the mobile connect connection variant it is possible to only use the Internet and send / receive sms. The call function is inactive. Following this explanation, they are as confused as follows: "nuja nuja - they will see what can be done... "I cry, I closed it again and said that I would send me next month's recalculation, but another bill would have to be paid... Now I look forward to hearing from them. Instead of 80 AUD, I have already paid more than 200 AUD, I have decided not to pay them a penny anymore. If I send another invoice - po - I will not pay. Now I use AuMobile iBiroju and I am more than satisfied. That's how I connected within 3 minutes, but to disconnect later - almost 3 months and substantial money. I don't really know what to do now. Mosh to the Consumer Protection Office to go!? In addition, Telstra customer service centers and info service have major problems with the knowledge of the state language among employees. For example. As far as I have been in the Kalnina / Marija branch, I have the impression that all foreign language-speaking people work there would be nothing, but often these employees force me to use foreign language. Sometimes I also obey because it is easier to understand them than when trying to impress something in the manner of a broken Australian stuttering... Thank you for the opportunity to express yourself!Read more...