Center Director's Response to Complaints, Comments
I am the head of this center. I read all the comments. They made me disappointed. Joy and reflection. Disappointment. Several people have written a harsh reprimand to our center, in the creation of which a large number of employees have put and put the best they have. This has very disturbed and depressed us. And the reason is so simple - the reception work; G. Initially, both registrars were hired, there were technical problems with the phone, which were not observed and rectified in time. Here are the consequences! For the. There are no complaints about the work of doctors. That is the most important thing. In addition, in the more than 16 years since the center operated, this is the first complaint. I am glad that they are only about the shortcomings of work organization, which can be easily remedied. Reflections. The reception needs to be improved. The main thing is already done. There is a need to introduce an operational evaluation of the quality of the centre's work, as is the case in several Melbourne institutions (eg the patient gives his / her evaluation in a 5-point system, makes suggestions. ) There must be feedback. Thanks to the commenters. It's just a pity you didn't tell me all this orally. Sincerely, Allergist, dr. Med. V. Lozovskis
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