The customer appreciation the experian boost app. Your company app doesn’t allow updates of all items if customer needs to update email as well as the ID and password yet this only goes to the old email on file, therefore that doesn’t help the customer. User’s recommendation: An department to update all customer information including email address...
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I waited on the phone for 1 hr. and 15 minutes to speak to a supervisor and when i did, he hung up on me. They refused to provide me with my credit score. They refused to update my score based upon recent payments. The customer service representative spoke broken English User’s recommendation: Call The Consumer Protection...
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Original review updated by user Apr 16, 2021 I waited on the phone 1 hr. and 15 minutes to speak to a supervisor. When he finally came on the line he lectured me instead of any attempt to help me. When I became upset with his attitude, he hung up. This company wouldn’t know customer service if...
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I started cleaning up some bad credit in order to qualify for a VA home loan. It took Transunion and Equifax less than two weeks to update my scores. 5 weeks later and three missed chances at buying a house, I’m still waiting on Experian. And forget trying to reach a human. The ONLY way to expedite...
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I’ve been trying to reach out to a representative to update my phone number and reset my password, I couldn’t get a hold of a representative and been looping on their voice messaging system. Absolutely unbelievable that a company detaining your personal data has no way to help you access it. User’s recommendation: Awful UX.
