I chose the product for a long time, finally I decided on a specific model and placed an order. My purchase arrived at the pick-up point in a few days, was perfectly packed, the documents were also OK. I opened the box and checked that everything worked. But since I ordered equipment and don’t really understand it,...
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Poor service, damage
Inadequate quality (high or low voltage) electricity supply has damaged the installed heat pump on the property. The main input machine was knocked out, as well as three machines installed before the pump. When applying for compensation for material damage to electrical equipment and submitting all required documents to the distribution networks, the following answers are received: - "we have checked the data of our electronic fault registration system and found that on 26 September this year a temporary interruption of electricity supply for one second was registered due to a fault in the connected 20 kv power transmission network", to the question whether it is possible to receive fault registration system data, the answer is received: "... We have already given the answer in essence by e-mail of November 21st, as well as our employee explained the situation to you during a telephone conversation on October 26. and our opinion on the situation. In accordance with Cabinet Regulation No. 50 of 21 November 2017 “Regulations on Trade and Use of Electricity”, we ensure the registration of the duration and reasons for interruptions or restrictions in the provision of system services. In view of the above, we consider that there is no reason to continue the exchange of views on this issue, as we have provided you with information on the cause of the event in accordance with the law and add that we reserve the right to take note of further submissions received from you on the same subject... There see... So the conclusions: registration is done, but we (the distribution network) will not show it to anyone and interpret it as we like. In short, everything we have is within the norm and your claims are unfounded. And all this material damage is just an eye-catching...
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